Full-time position / Indianapolis, Indiana office (USA)

Application Support Engineer

As an Application Support Engineer at IPS-ENERGY, USA, you will be working with our clients to ensure they can implement our software and perform the ongoing business operation and tasks. You will coordinate the implementation project and communicate with the client project manager. You will need to be familiar with how Clients operate and interact with our software to ensure that they fully utilize new and existing functionality to meet their needs. After implementation, support services are needed to handle the day-to-day needs related to using the software. You will use your critical thinking and problem-solving skills working directly with clients to understand, troubleshoot, document and resolve any issues within the software. You will work with a team at IPS-ENERGY, USA to collaborate on open support issues and implementations. You will also assist and perform presales tasks such as making presentations and demonstrating the software.

Your responsibilities

  • Supporting our customers with IPS®SYSTEMS
  • Supporting and collaborating with development and integration teams
  • Supporting overall customer deployment, configuration and maintenance of IPS®SYSTEMS
  • Assisting with customer data extraction, transformation and loading to IPS®SYSTEMS
  • Configuring dashboards and reports for customers
  • Supporting customer implementations by coordinating all project details and ensuring understanding among customers and IPS resources.
  • Helping prepare data for demonstrations
  • Make presentations and demonstrations
  • Assisting in RFI/RFP preparations
  • Assisting in troubleshooting customer issues
  • Training customers, prospects and IPS staff as needed.
  • Assist with new releases to customers
  • Provide tier 1 and tier 2 support
  • Test and verify new releases of the system before delivery to the customer

This is an excellent opportunity for ambitious specialist in this field to join a successful, world-wide operating group who offers excellent salary, employment conditions and international career path.

Your Energy

  • Bachelor’s degree in Engineering, Information Technology, or related field
  • Fluent in Spanish and English
  • Demonstrated professional communications in English and Spanish
  • Experience in electrical utilities preferred
  • Software implementation experience
  • Basic understanding of relational databases
  • Demonstrated strong analytical and critical thinking skills
  • Demonstrated customer support skills
  • Ability to clearly define a requirement and identify the issues and elements and able to synthesize the solutions
  • Excellent troubleshooting skills
  • Travel required internationally

What we offer

  • An interesting and varied position in an internationally active company where you will have the opportunity to be involved in projects worldwide.
  • Culture of trust, teamwork, empowerment and constructive feedback.
  • An opportunity to grow at the speed of lightas you take on more responsibilities.
  • Your development – our commitment: career opportunitiesbased on each individual profile and supporting each employee to achieve their professional and career goals.
  • Working in our office is fun as we have a friendly work environment that allows for collaborative teamwork and some focused time. Restaurants, coffee shops and other retail conveniences are nearby. Offices are cleaned and maintained as recommended to keep COVID-19 from spreading among team members.
  • Competitive Benefits

Check out our IPS-Videos!

IPS augmented reality with remote assistance

IPS explanatory

Our parent company, IPS Intelligent Process Solutions GmbH is a privately held software company with its head office in Germany. Our systems are highly specialized for the energy industry and, since our establishment in 2004, we have built a substantial and constructive network of Customers and Partners around the world. We are providing our customers with cutting-edge solutions to transform their data into real-world intelligence for critically important business and technical decisions.

The IPS Group has 6 offices around the world: Zagreb (Croatia), Belgrade (Serbia), Ljubljana (Slovenia), Indianapolis (USA), Dubai (UAE) and Melbourne (Australia). For this reason, we can draw from a diverse pool of experience and a broad horizon. We are continuously growing with the goal to offer our Customers the best possible solutions and services which substantially match their needs and guarantee a sustainable process. Our mission is to create an immediate digital future for Global Energy Supply and our vision is to develop software intelligence for a better tomorrow.

Does this sound like you?
Next step ➔ Apply!

Apply for this position with your motivation letter and CV in English, indicating your desired salary and possible start date. We will be in touch to tell you more about the role and discuss your application in detail.