Full-time position | Munich office (Germany)

Application and Sales Support Engineer (m/w/d)

The IPS Global Group is a rapidly growing international software company headquartered in Pullach (Munich), Germany. IPS provides advanced, specialized, and valuable solutions and support to customer organizations worldwide to transform data into real-world intelligence for critically important business and technical decisions. We are specialized in Enterprise Asset Management (EAM), Asset Performance Management (APM), Protection & IED, Network Model Management (NMM), Outage System Management (OMS) software, and analytics. IPS®SYSTEMS offers outstanding and innovative solutions for the Global Energy Industry and other industry sectors.

IPS was first mentioned in the Gartner report in 2018. A year later was recognized in the Gartner Magic Quadrant report for EAM as the best-performing niche player and Asset Performance Management among the best-of-breed solutions. We work with many other companies and corporations, such as Megger, CGI, Atos, Accenture, Wipro, etc.

Do you want to contribute to the digital future? The IPS-Global Group is looking for an expert

Your responsibilities

  • Provide technical support and expertise to worldwide customers, testing applications, responding to cus-tomer feedback, maintaining and performing sales presentations and demonstrations
  • Provide technical advice and support for analyzing our customer requirements worldwide
  • Guide the customer on how to optimize their software usage in getting the best out of our products
  • Active role and support for the technical sales process, tendering as well as solutions based on customer requirements in cooperation with the development team
  • Assistance and support for the creation of technical documents, for instance: user and operational doc-umentation as well as training documentation
  • Supporting and training end-users, integration partners and other team members
  • Support solution and product, configuration, implementation, testing and documentation
  • Assist and support in the planning and implementation of project management
  • Working closely with the product development teams to deliver solutions in an agile environment

This is an excellent opportunity for ambitious specialist in this field to join a successful, world-wide operating group who offers excellent salary, employment conditions and international career path.

Your Energy

  • Degree in Electrical Engineering or related technical degree
  • 5 + years of professional experience on the same or similar positions
  • Very good communication skills in German and English language
  • Ability to provide technical support to customers as well as to develop good relationships with them
  • Ability and motivation to work in project teams in a global environment
  • Ability to work with minimum supervision and work under set deadlines
  • Proven experience in Agile/Scrum and/or Waterfall project delivery and working with PM tools (MS Pro-ject, JIRA, etc.)
  • Excellent PC skills and a very good knowledge of MS Office
  • Nice to have would be knowledge about SQL queries, data modelling, python programing, data analytics

What we offer

  • An interesting and varied position in an world leading internationally active company, where you will have the opportunity to be involved in projects worldwide
  • Working with latest technology like ML & AI
  • Culture of trust, teamwork, empowerment, and constructive feedback
  • Possibility for further career advancement in a successful growing company
  • Your development – our commitment: career opportunities based on each individual profile and support-ing each employee to achieve their professional and career goals

Check out our IPS-Videos!

IPS augmented reality with remote assistance

IPS explanatory

Our parent company, IPS Intelligent Process Solutions GmbH is a privately held software company with its head office in Germany. Our systems are highly specialized for the energy industry and, since our establishment in 2004, we have built a substantial and constructive network of Customers and Partners around the world. We are providing our customers with cutting-edge solutions to transform their data into real-world intelligence for critically important business and technical decisions.

The IPS Group has 6 offices around the world: Zagreb (Croatia), Belgrade (Serbia), Ljubljana (Slovenia), Indianapolis (USA), Dubai (UAE) and Melbourne (Australia). For this reason, we can draw from a diverse pool of experience and a broad horizon. We are continuously growing with the goal to offer our Customers the best possible solutions and services which substantially match their needs and guarantee a sustainable process. Our mission is to create an immediate digital future for Global Energy Supply and our vision is to develop software intelligence for a better tomorrow.

Does this sound like you?
Next step ➔ Apply!

Apply for this position with your motivation letter and CV in English, indicating your desired salary and possible start date. We will be in touch to tell you more about the role and discuss your application in detail.